Frequently Asked Questions

Q & A

Please specify the desired delivery date at the time of order. Delivery takes at least 4 days, so please be 4 days or
later. Please specify receipt within 14 days of your order. We wil
l do our best to deliver it on the specified date.

We cannot accept returns, cancellations, or exchanges other than shipping mistakes. Regardin
g damaged products, we will respond to exchanges for cases that have been contacted within one week after the arrival of the product.

* If the same product cannot be prepared due to out of stock, etc., we will respond with a refund. ※ Please send the posta
ge at the time of return by cash on delivery. * If more tha
n 8 days have passed since arrival (including Saturdays, Sundays, and holidays), damaged or dirty items will not be replaced or refunded. Please confirm the product as soon as possible.

When ordering, you can select the billing and shipping destinations, respectively. It is pos
sible to change the delivery destination after ordering at the pre-shipment stage, so please contact us as soon as possible.

After shipment, you can use the shipping number provided in the shipping email to check the shipping status on the shipping company’s site.

Please contact us or call us from the inquiry page.
Please contact us or call us from the inquiry page. It is not possible to corre ct it after shipment, so please contact us as soon as possible.

We will keep in mind delivery in one pack as much as possible, but depending on the number and content of your order, it may be packed multiple times.

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    Plantan Co, Ltd.

    1-1 Kawamuracho, Moriyama-ku, Nagoya Japan

    Tel: (052) 758 – 5432
    Fax: (052) 758 – 5435